Terms of Service

Effective Date: 09/13/2025

Welcome to Devina Lenore. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read carefully before using our site.

1. General

These Terms apply to all visitors, users, and customers of our site. By placing an order, you confirm that you are at least 18 years old, or that you are using our services with the involvement and consent of a parent or guardian.

2. Products & Availability

  • We strive to provide accurate descriptions and images of our products. However, we do not guarantee that colors, sizes, or details will appear exactly the same on every device.

  • All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

3. Orders & Payment

  • When you place an order, you agree to provide accurate and complete information.

  • Accepted payment methods include Squarespace Payments, Google Pay, Apple Pay, Stripe, Square, Klarna, and Afterpay.

  • We reserve the right to cancel or refuse any order, including suspected fraudulent or unauthorized transactions.

4. Shipping & Delivery

  • Shipping times are estimates and may vary depending on carrier delays outside of our control.

  • We are not responsible for lost or stolen packages once they are marked as delivered by the carrier.

5. Returns & Refunds

  • Returns: We accept returns on eligible products within 14 days of delivery. To initiate a return, please contact us at love@devinalenore.com with your order details and the reason for return. Items must be unused, in original packaging, and in resalable condition.

  • Non-Returnable Items: Certain products (such as personal care items or candles that have been used) are non-returnable for health, safety, or customization reasons. Any exceptions will be noted on the product page.

  • Refunds: Approved returns will be refunded to your original payment method once the item is received and inspected. Shipping costs are non-refundable.

  • Exchanges: We do not offer exchanges, as our inventory does not allow for stock replacement.

6. Chargebacks & Disputes

  • If you have a problem with your order, please contact us before initiating a chargeback.

  • Unauthorized chargebacks may result in refusal of future service.

7. Intellectual Property

All content on this website (logos, text, images, designs, etc.) is the property of Devina Lenore or appropriate vendors and may not be copied or used without permission.

8. Limitation of Liability

We are not liable for damages resulting from the use or misuse of our products. Always follow safety instructions provided with your purchase.

9. Changes to Terms

We may update these Terms from time to time. The “Effective Date” at the top will reflect the latest version.

10. Contact Us

For questions or concerns regarding these Terms, please contact us at:
Devina Lenore
love@devinalenore.com